Refund and Returns Policy

Read thoroughly and understand this policy before placing an order.

At AE Machines, we take pride in delivering high-quality, business-ready appliances built for long-term performance. Each unit is thoroughly inspected and tested before shipping. To maintain the integrity of our service and protect both the customer and our business, we follow a strict returns and refund process as outlined below.

Eligibility for Returns or Refunds

We accept returns or issue refunds only under the following conditions:

  • The product was delivered with a proven factory defect or is non-functional upon delivery
  • The issue is reported within 24 hours of delivery
  • The customer provides clear photo/video evidence of the defect
  • The item has not yet been installed or used
  • The return is approved by AE Machines after inspection

How to File a Return or Refund Request

To request a return, replacement, or refund, follow these steps:

  1. Inspect your unit immediately upon delivery.
  2. If you find a defect, contact AE Machines within 24 hours via email or phone.
  3. Provide the following:
    • Order number or proof of purchase
    • Clear photos or videos showing the defect or issue
  4. Wait for AE Machines to:
    • Review your claim
    • Conduct product inspection or validation
    • Confirm approval or disapproval

Only approved cases will proceed with return, replacement, or refund arrangements.

Non-Eligible Cases

The following do not qualify for return, replacement, or refund:

  • Units that are functioning normally
  • Minor cosmetic dents or scratches from courier handling that do not affect performance
  • Issues reported beyond 24 hours after delivery
  • Units that have already been installed, used, or tampered with
  • Damage caused by misuse, electrical issues, or environmental factors
  • Delays in delivery due to third-party logistics are not grounds for refund

Warranty vs. Return Policy

Please note the difference between our returns policy and our warranty coverage:

  • The returns policy applies only to factory defects found upon delivery
  • Once the unit is installed and accepted, the warranty takes effect
  • Our warranty covers manufacturing defects under normal use but excludes misuse, environmental damage, and wear-and-tear

Our Commitment to You

As a proudly Filipino-owned appliance brand, AE Machines is committed to quality, integrity, and excellent customer support. We stand behind the performance of every machine we deliver, while ensuring our policies are fair, transparent, and aligned with industry standards.

If you have any concerns, we’re here to help. Contact our customer support team at:

📧 Email: [email protected]
📞 Phone: +63 946 319 0109